About

KLM is a one-stop support shop for small business owners who are starting, growing, or trying to sustain. We offer consulting, marketing, and project management services. Our purpose is to foster the growth and prosperity of small businesses in our community, so this world gets better every day.

Entrepreneurs & small business owners come to KLM for support in all areas of business. Clients think of us as a concierge, business snuggy, another arm, or duplicate for the business owner; They call us when they need us. Business owners can continue to do what they love while having the support they need when they need it.

Kelly Lorenzen, CEO of KLM Consulting, is an award-winning entrepreneur with over 19 years of business ownership experience. Kelly’s passion is helping fellow entrepreneurs and small business owners succeed. She has joined forces with other local experts to provide a multi-faceted team to help clients with what they need when they need it.

Kelly has an extensive sales, marketing, operations, and business development background in a variety of industries including real estate, retail, health & wellness and the medical field. She is a dynamic, proactive, organized, efficient, well-rounded executive leader with a proven skillset in all facets of business. Kelly is a certified project management professional with expertise in small business, startups, customer service, and much more.

Kelly is a native of Arizona and a graduate of Arizona State University, with a degree in small business entrepreneurship and communications.

Chrissy Roach, has called the Valley home for the last 30 years.  She earned a marketing degree from ASU.  After graduating she started her career at the Morrison Vein Institute.  She was a dedicated Operations Manager for over 16 years in the fast-paced medical office.

Adept at motivating/training/supervising staff, implementing office processes and procedures, solving problems, and running/ organizing meetings.  She also was in charge of the online, print, TV, and radio marketing for the office. 

Since then, she has been a freelancer helping small businesses with bookkeeping and marketing. Chrissy has always had a passion for helping others and is always available to support those around her.

Chrissy really enjoys helping KLM with content creation, marketing, operations, and projects.

Josh Lorenzen started, owned, and operated a commercial and residential electrical business in Arizona for over 16 years. He has a passion for helping people, which led him to a career in the fire service. He is currently an engineer for the Phoenix Fire Dept.

Josh also takes care of the money side of things at KLM. Josh’s attention to detail, financial competencies, and business ownership experience, makes him an amazing asset to the KLM team.

When not working, Josh enjoys traveling, date nights with his wife, hiking, triathlons, basketball, golf, charity events, concerts and cultural festivals.  He loves children and has 2 of his own.

Rochelle Poulton, Business Consultant at KLM Consulting

Rochelle is thrilled to be part of the KLM team because Kelly Lorenzen is a brilliant business owner and project manager with a strong track record of helping businesses succeed. In her years as a business owner and attorney, she successfully counseled other entrepreneurs and professionals through the most financially complicated events in their lives and businesses, often achieving results they believed would not be possible. She has nearly 20 years of experience in real estate, marketing, project management, and sales, and a decade as a litigation attorney focused on financial matters for small business owners and self-employed professionals. KLM brings a natural synergy with Rochelle’s experience and skill set.

Rochelle started this adventure with a Bachelor’s degree (cum laude) in English literature and a minor in psychology at the University of New Mexico. After a few years working in a real estate investment firm, Rochelle made the move to Phoenix and completed her Juris Doctor at the Sandra Day O’Connor College of Law at Arizona State. From there, she launched her consumer rights and small business representation law firm, and eventually opened a separate bankruptcy practice. Ten years after it began, Rochelle decided to move on from the full-time practice of law. Rochelle sold the majority of her legal practice and shifted focus to helping clients solve the same types of challenges using flexible and creative business consulting techniques, rather than through legal representation – a more functional and less formalized approach to achieving client goals quickly and efficiently.

Rochelle Poulton Values

Disclaimer: Rochelle Poulton is licensed to practice in the state of Arizona, and maintains a part-time practice at Poulton Law, PLLC. Rochelle does not represent clients as an attorney at KLM Consulting and does not offer legal representation to her business consulting clients.  To learn more about Poulton Law, PLLC please visit us online at PNLaw.pro.

Heather Locke is the founder and CEO of Hammersmith Support and a trusted partner of KLM. As a designer and developer Heather is able provide web site development from start to finish. She quickly found that clients needed more than a website. They needed someone to help make their site successful. Hammersmith Support was born. For more than 10 years, we have been providing web maintenance services and helping clients enhance their web presence.


“I have known Kelly for some time but had not taken the leap to use her services and her knowledge to help grow my new business. I also didn’t think I had all of my ducks in a row enough to meet with her.

The reality is that I didn’t need my ducks in a row! She was the best resource to help figure out what ducks I even needed! Ha. I was able to go into the “Brain Dump” meeting with thoughts and ideas and walk out with tangible plans and steps, which I would not have been able to do on my own.”

- Kindra M.

“We own a small business and we were looking for someone who could take the guesswork out of marketing. We found a true partner with Kelly and the KLM team. Kelly really listened to our goals and helped us develop a strategy to grow our client base. With her expertise, we found a new website provider, started an email newsletter and focused on our social media content.

We’ve already seen results in just a few months. KLM’s rates are reasonable and the monthly services are customized based on our needs. We highly recommend Kelly and KLM.”

- Toni S.

“Kelly and her team at KLM Consulting are amazing. Kelly’s experience and strategic thinking is invaluable for a small business owner. I love how she breaks things down into manageable pieces. She is great at getting into your head and knowing what you mean and what you need. She also knows everyone and is happy to make introductions and connections for you. She is super realistic, offers tons of value and is always responsive. If you find yourself overwhelmed or not sure what direction to take as a small business owner KLM Consulting is a life saver!”

- Jennifer B.

“Major thanks to Kelly and KLM Consulting for the wonderful logo, website and business cards Kelly and her team recently developed for my new company! Kelly’s combination of small business experience, marketing and project management expertise, creativity and enthusiasm combined to produce tremendous results for me and I look forward to working with Kelly and her team as I grow my business! If you are owner of a small business and are looking for marketing and project support, look no further than KLM”

- Bob B.

Some of Our Favorite Clients

Logo that reads "Cherry Blossom" sub heading Doula Services, geometric gold shape surrounding text with flowers at the top and bottom.

CASE STUDIES

Alyssa Leon, Cherry Blossom Doula Services

Logo - Institute for Integrative Intelligence, Sub heading: Elevating Human Potential

CASE STUDIES

Laurel Elders, Institute for Integrative Intelligence

Logo that reads Alpha Pest Control

CASE STUDIES

Alpha Pest Control

CASE STUDIES

Kyle Mcintosh, MAC6